Contact Swap-BTC.io if you have a question about an exchange order, transaction status, BTC deposit, destination wallet or another service-related issue. You can email support directly or send a message through the contact form.
Support email: [email protected]
For order-related questions, include enough information to identify the exchange without sending sensitive wallet credentials. If the request concerns an existing transaction, add the order ID and transaction hash when available.
Messages submitted through the form should be delivered to [email protected]. The form handler, spam protection and delivery logic should be connected during implementation.
When contacting support about an exchange, provide the information that helps identify the order and blockchain transaction.
Useful details can include:
Do not send a wallet seed phrase, private key or other credentials that can authorize transactions.
You can contact Swap-BTC.io about an existing order, transaction status, a BTC deposit that has already been sent, destination-network questions or payout details associated with an exchange.
For general information about the exchange sequence, first see How Swap-BTC.io Works. Pair rates, converters and destination-specific information are available on the relevant BTC exchange pages.
Check that the Bitcoin transaction has been broadcast and copy its transaction hash if available. If the order involves a token available on several blockchains, also verify which destination network was selected.
Keep the order identifier available so support can distinguish the transaction from other exchanges. This usually provides more useful context than sending screenshots without the order details.
A seed phrase or private key provides control over a crypto wallet and is not required to identify a standard exchange order. Never enter these credentials into the contact form or send them by email.
For compliance information, see the AML Policy. Information about data handling is available in the Privacy Policy.